Par Excellence (pär ˌeksəˈläns)
Hello Tague Alliance Friends,
Are we striving for excellence or living in the mediocre middle? Are we doing just enough or consistently striving to perform at a higher level for our customers and employees? Only you can answer these questions, but they are worth pondering and if you don’t like the answers, change!
The blog post below by Seth Godin reminded me this morning that we need to keep our eyes on excellence and it is not hard if we ask ourselves a simple question, read on……
If you knew,
and you could see the world through the eyes of the customer,
and you really cared…
What would you do?
That’s a simple test of creating excellence.
So, if I’m on hold for 56 minutes with Orbitz, does the CEO know? Is that ever a desired outcome?
Does the engineer who shipped a hackable voting machine know that it’s hackable?
The plumber who finished the job and left the hot/cold controls in reverse position… did he care enough?
Excellence cuts through bureaucracy and status quo and excuses and asks a simple question:
What would you do if you knew?